IT helpdesk Technician

York University
Tuesday, March 21, 2017 - 14
Monday, April 10, 2017

Posting Number: YUSA-10367
Position Title: IT Helpdesk Technician
Department: Information Technology Services, Glendon College
Affiliation: YUSA
Band: 11
Salary: Annual salary of $59,565 will be prorated based on the number of weeks worked.
Duration: Temporary Full-Time
Hours: 8:30 am - 4:30 pm
Position Start Date: April 9, 2017 Position End Date: April 8, 2018

Purpose:

PLEASE NOTE: This position requires bilingualism in English and French, and is located at Glendon College: 2275 Bayview Avenue, Toronto.

The Helpdesk is the primary point of contact for all faculty, staff and students requiring technical support at Glendon. The Helpdesk Technician primarily provides first level response support for general incident tracking and resolution via telephone, email, tickets and service counter walk-ups. They also assist with the audio visual deliveries for special events and classes as required.

Education:
Completion of a College Diploma in a related field (e.g. technical support, information technology, computer science).

Experience:
2 years of related experience in a bilingual technical and customer service environment preferably in an academic helpdesk setting.

Skills:
Excellent communication skills in order to effectively interact with both technical and non-technical users (written and oral); strong presentation skills with demonstrated ability to conduct training sessions and instruct others; very good analytical and evaluative skills; ability to work independently, set priorities and work effectively under pressure; ability to perform effectively as part of a team; ability to exercise tact and diplomacy; ability to deal calmly and effectively with people; ability to multi-task and meet long/short term deadlines; ability to attend accurately to detail; ability and willingness to keep abreast of technological developments; excellent organizational skills; ability to maintain confidentiality; ability to write clear, concise procedural documentation; and advanced knowledge of learning management systems, technology-enhanced learning solutions, as well as a range of computer applications, web authoring software, social media, and web-based collaboration tools.

SKILLS MATRIX:

OPERATING SYSTEMS: MS Windows (Intermediate), Mac OS (Intermediate).
APPLICATION PACKAGES: MS Word (Intermediate), MS PowerPoint (Intermediate), MS Excel (Intermediate), Acrobat (Intermediate).
WEB AUTHORING: FTP Programs (Intermediate), Wordpress (Intermediate), Dreamweaver (Intermediate), HTML (Basic).
COURSEWARE: Moodle (Intermediate), Camtasia & Camtasia Relay (Intermediate), Audacity (Intermediate).
E-LEARNING APPLICATIONS: Glendon STS (Intermediate), Connect Pro (Intermediate), Personal Response System- Clicker (Intermediate), Online Survey Tools (Intermediate).
E-MAIL: Lotus Notes (Basic), York Student Email (Basic), POP and IMAP for mobile devices (Basic).
OTHER COURSE SPECIFIC SOFTWARE SUPPORTED AT GLENDON: SDL/Trados Studio (Basic), SPSS (Basic), Antidote (Basic).

Additional Notes :
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
Cover Letter Required: Yes

External Posting Date: March 21, 2017
External Application Deadline: April 10, 2017

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

ON JUNE 1ST OUR APPLICATION FORM WENT AUTOMATED! PLEASE CAREFULLY REVIEW THE APPLICATION AND SUBMISSION INSTRUCTIONS AS THEY HAVE CHANGED. AFTER YOUR SUBMISSION, YOU WILL RECEIVE A COPY OF YOUR SUBMISSION AND ATTACHMENTS VIA EMAIL FOR YOUR RECORDS.

Thank you for your interest in a career with York University.

During the application process, please ensure that:

You have submitted a complete application package using our online application portal*. A complete application package consists of the completed application form, a cover letter and resume by 4:30 p.m. on the posted deadline date.
A complete application package has been submitted for each job posting you are applying for.
You have quoted the appropriate posting number on your application form and in the subject line of your email. Please keep the posting number and position description for future reference or inquiries.

The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

Please note, due to the high volume of applications received only those selected for an interview will be contacted.

Hours: 

Application Instructions: 

Are you interested in applying to YUSA-10367?To apply to this position click the following link to access our online application portal: https://hr2.apps01.yorku.ca/machform/view.php?id=13474